3 Essential Strategies To Make Sure Your Employees Use Business English While On The Job
While English is not a static language and new words are added to dictionaries frequently, it is still necessary to adhere to traditional grammar rules and commonly used words when communicating in the business world. You do not want to alienate customers and clients and appear unprofessional by using slang in correspondence. However, if you are in charge of hiring in your firm or own a small business, you may notice that many potential employees who are recent high school or college graduates have integrated "Internet speak" into their daily lexicon.
If you are worried about about new employees lacing emails and other letters with text message slang and social media lingo, you should consider implementing the following strategies to help your employees use business English when communicating on the job.
Enroll Employees In a Business English Class
Instead of waiting for an embarrassing email gaffe to happen or having company correspondence riddled with slang sent to customers, take control of the situation and provide your employees with a business English class.
A typical course in business English will teach workers how to write letters, emails, and memos. Employees will also learn proper greetings, learn how to answer phone calls, and receive tips on how to interact with co-workers. Some courses also provide training on how to create an effective business presentation.
Depending on the service you hire to provide the business English class, you can have your employees complete the course online, attend a course off-site, or have a teacher provide in-office instruction.
Create a Company Style Manual
Even if your employees successfully complete a business English class, you should provide them with a company style manual to help them remember what they learned and to serve as a handy reference guide.
The guide should be no more than a few pages to make it easy to navigate. Typical elements of a style guide include:
A glossary of industry-specific terms
A list of rules for using headings, lists, and numbers in company correspondence
Templates for emails, memos, press releases, and other common types of written correspondence
A list of commonly misspelled words
Install Proofreading Software
If you want employees to feel even more confident about the correspondence they create, you can also install proofreading software on your company's computers. While word processing programs come with some grammar check features, proofreading software is more comprehensive than the built-in tools. In addition, some proofreading software can also be integrated into email clients and web browsers.
For more information on business English, contact a company like Inlingua.